EkMantra Service Provider Terms and Conditions

Effective Date: [19-August-2026]
Last Updated: [24-August-2026]

These Service Provider Terms and Conditions ("Provider Terms", "Terms") govern the registration and use of the EkMantra Provider Application, website, dashboard, and related services by service providers, businesses, shops, technicians, professionals, agencies, and other service partners ("Provider", "you", "your").

The EkMantra Provider Application and platform are operated by EkMantra Solutions Private Limited ("EkMantra", "Company", "we", "us", or "our").

By registering as a service provider, accepting bookings, using the Provider App, purchasing a subscription, or otherwise accessing the EkMantra platform as a provider, you agree to these Terms.

If you do not agree with these Terms, you must not register or operate as a service provider through EkMantra.

1. About EkMantra

EkMantra is a technology-enabled marketplace that connects customers with independent service providers.

Depending on the location and availability, EkMantra may facilitate services including:

• Laundry

• Salon & Beauty

• Car Wash

• Car Service & Maintenance

• Plumbing

• Electrical Services

• Home Cleaning

• Pest Control

• Carpentry

• Appliance Repair

• AC Repair & Maintenance

• Painting

• Other home, personal, automotive, repair, maintenance, and professional services

EkMantra may add, modify, suspend, or discontinue service categories from time to time.

2. Nature of the Provider Relationship

Unless separately agreed in writing, the Provider is an independent service provider and not an employee, agent, franchisee, partner, or representative of EkMantra.

Nothing in these Terms creates:

• Employer-employee relationship;

• Partnership;

• Joint venture;

• Agency relationship;

• Franchise relationship; or

• Any other fiduciary relationship

between EkMantra and the Provider.

The Provider is independently responsible for performing the services booked through the platform.

3. Provider Eligibility

To register as a Provider, you must:

1. Be legally capable of entering into a binding agreement.

2. Provide accurate registration information.

3. Have the required skills, experience, qualifications, licences, registrations, and permits required for your services.

4. Be legally permitted to provide the services selected on EkMantra.

5. Comply with applicable laws and regulations.

6. Provide valid payment and banking information where required.

7. Provide valid identity and business documents when requested.

EkMantra may refuse or suspend registration where eligibility requirements are not satisfied.

4. Provider Registration

During registration, EkMantra may request:

• Provider name;

• Business/shop name;

• Mobile number;

• Email address;

• Residential/business address;

• Service location;

• Service categories;

• Service list;

• Pricing;

• Business registration information;

• PAN;

• GST information, where applicable;

• Identity documents;

• Bank account information;

• Service photos;

• Business photographs;

• Certificates/licences;

• Experience information;

• Other information required for verification.

The Provider must ensure that all information submitted is accurate, current, and complete.

5. Verification and KYC

EkMantra may conduct identity, business, address, qualification, licence, or other verification procedures.

Verification may include:

• Identity verification;

• PAN verification;

• GST verification;

• Address verification;

• Business verification;

• Licence verification;

• Qualification verification;

• Bank account verification;

• Background verification where applicable.

Completion of verification does not constitute a guarantee or certification by EkMantra regarding the Provider's quality, performance, or future conduct.

EkMantra may request additional documentation at any time.

6. Provider Account

Each Provider must maintain accurate account information.

The Provider is responsible for:

• Account security;

• Passwords;

• OTPs;

• Device access;

• Login credentials;

• Business information; and

• Authorized personnel using the account.

The Provider must not:

• Share credentials with unauthorized persons;

• Allow another business to operate under the Provider's account;

• Create duplicate accounts to manipulate bookings or promotions;

• Use another Provider's account.

The Provider must immediately report suspected unauthorized access.

7. Service Categories

The Provider may select the categories and services that it is qualified and capable of providing.

Examples include:

• Salon Services;

• Laundry Services;

• Car Wash;

• Car Maintenance;

• Plumbing;

• Electrical;

• Home Cleaning;

• Pest Control;

• Carpentry;

• Other services offered through EkMantra.

The Provider must not select services that it is not qualified or equipped to perform.

EkMantra may remove services that do not meet platform requirements.

8. Service Catalogue and Pricing

Providers may be offered a predefined master service catalogue.

The Provider may select the services it offers and, where permitted, configure:

• Service price;

• Offer price;

• Service duration;

• Service description;

• Materials included;

• Materials excluded;

• Home-service availability;

• Service area;

• Service images;

• Other applicable details.

The Provider must ensure that all listed information is accurate.

Providers must not intentionally advertise an unrealistically low price and subsequently demand an undisclosed higher price without appropriate customer approval.

9. Additional Materials and Charges

For services requiring materials, spare parts, equipment, or additional work, the Provider must clearly communicate applicable additional charges to the customer.

Examples include:

• Plumbing parts;

• Electrical components;

• Automotive spare parts;

• Cleaning materials;

• Carpentry hardware;

• Pest-control materials;

• Replacement parts.

Where reasonably practicable, the Provider must obtain customer approval before performing additional chargeable work.

10. Provider Subscription Plans

EkMantra may offer subscription plans to Providers.

Current plans may include:

The actual plans, prices, benefits, duration, commission rates, and eligibility may be modified from time to time.

The applicable terms displayed at the time of subscription purchase will govern that subscription.

11. Free Trial

Where available, the Provider may receive a 5-day free trial.

During the trial:

• Subscription fee is ₹0;

• Bookings may be received subject to availability;

• Applicable booking commissions continue to apply unless expressly stated otherwise;

• The trial expires automatically after the specified period.

EkMantra may restrict repeated use of promotional trials by the same Provider, business, owner, mobile number, device, or related account where abuse is suspected.

12. Paid Subscription

Paid subscriptions provide access to the features and benefits stated in the applicable plan.

For example:

Basic

₹499/month + applicable booking commission

Growth

₹999/3 months + applicable booking commission

Premium – Zero Commission

₹2,499/month + 0% booking commission

Subscription fees are separate from booking commissions unless the applicable plan expressly states otherwise.

13. Subscription Activation

A subscription becomes active after successful payment and activation by the EkMantra system.

The Provider should verify:

• Plan name;

• Subscription duration;

• Subscription price;

• Commission structure;

• Start date;

• Expiry date;

• Benefits

before completing the payment.

14. Subscription Cancellation and Refund

Provider subscription cancellation and refund are governed by the EkMantra Refund and Cancellation Policy.

Unless otherwise stated:

• Cancelling a subscription stops future renewal;

• The Provider may continue using the subscription until its expiry;

• Unused subscription days generally do not qualify for a pro-rata refund;

• Activated subscription fees are generally non-refundable except in eligible circumstances.

15. Booking Commission

Where a Provider is subscribed to a commission-based plan, EkMantra may charge a commission on eligible bookings/orders.

The applicable commission rate will be communicated through the Provider App, subscription plan, booking details, or other applicable commercial terms.

The commission may be calculated based on:

• Service value;

• Completed booking value;

• Applicable taxes;

• Discounts;

• Cancellation charges; or

• Other defined parameters.

The exact calculation method may vary by service category or commercial agreement.

16. Zero Commission Plan

Providers subscribed to the Premium – Zero Commission plan may receive bookings without the standard EkMantra booking commission, subject to the applicable plan terms.

Zero commission applies only to the booking commission specifically covered by the plan.

It does not automatically mean that:

• Payment gateway charges are waived;

• Taxes are waived;

• Promotional charges are waived;

• Advertising charges are waived;

• Optional platform services are free; or

• Other separately disclosed charges do not apply.

Any such charges will be disclosed separately where applicable.

17. Booking Acceptance

Providers are responsible for responding to booking requests promptly.

A Provider may accept or decline a booking based on actual:

• Availability;

• Service area;

• Skills;

• Equipment;

• Capacity;

• Working hours; and

• Other legitimate operational considerations.

Once a Provider accepts a booking, the Provider is expected to honour it unless there is a legitimate reason preventing fulfilment.

18. First-Acceptance Booking Model

Where EkMantra uses a first-acceptance model, a booking request may be offered to eligible nearby Providers.

The booking may be assigned to the eligible Provider who accepts it first, subject to the platform's technical and operational rules.

Providers must not use automated tools, scripts, bots, or other unauthorized methods to gain an unfair advantage in accepting bookings.

19. Provider Availability

Providers must keep their availability status accurate.

If a Provider is unavailable, the Provider should:

• Mark the account/service as unavailable;

• Update working hours;

• Temporarily disable relevant services; or

• Otherwise notify EkMantra through available controls.

Repeated acceptance followed by cancellation may negatively affect the Provider's account status.

20. Booking Cancellation by Provider

A Provider should cancel an accepted booking only for a legitimate reason.

Examples may include:

• Emergency;

• Illness;

• Equipment failure;

• Safety issue;

• Incorrect booking information;

• Service outside the Provider's capability;

• Customer-requested change; or

• Other circumstances beyond reasonable control.

Repeated unjustified cancellations may result in:

• Reduced visibility;

• Temporary suspension;

• Booking restrictions;

• Loss of promotional benefits;

• Account suspension; or

• Termination.

21. Customer No-Show

If the customer is unavailable at the agreed location and time, the Provider should:

1. Attempt to contact the customer through the available platform communication method.

2. Wait for the applicable reasonable waiting period.

3. Record the no-show through the Provider App where available.

4. Avoid marking a booking as completed when the service was not actually performed.

Any applicable visit/no-show charge will be governed by EkMantra's applicable booking policy.

22. Service Delivery

Providers must:

• Arrive within the agreed service window;

• Perform the booked service professionally;

• Use appropriate tools and equipment;

• Follow reasonable safety practices;

• Respect customer property;

• Maintain professional conduct;

• Complete the agreed scope of work;

• Inform the customer about additional work before performing it wherever reasonably possible.

23. Professional Standards

Providers must maintain appropriate standards of:

• Skill;

• Hygiene;

• Safety;

• Professionalism;

• Communication;

• Workmanship;

• Customer service.

Providers must comply with service-specific legal and professional requirements.

24. Licences and Qualifications

Where a service requires a licence, registration, certification, qualification, or authorization, the Provider must maintain the same throughout the period in which the Provider offers that service on EkMantra.

Examples may include:

• Electrical licences;

• Pest-control qualifications/licences;

• Automotive certifications;

• Professional beauty qualifications;

• Business registrations;

• Other legally required permits.

The Provider must not represent itself as licensed or certified unless it actually holds the relevant authorization.

25. Customer Communication

Providers may communicate with customers regarding:

• Booking;

• Location;

• Service requirements;

• Arrival time;

• Service scope;

• Additional materials;

• Pricing;

• Completion.

Communication should remain professional.

Providers must not:

• Harass customers;

• Threaten customers;

• Send inappropriate messages;

• Request unnecessary personal information;

• Misuse customer contact information;

• Use customer data for unauthorized marketing.

26. Off-Platform Transactions

Providers must not intentionally use EkMantra-generated customer leads to circumvent the platform and avoid applicable subscription, commission, or other legitimate platform charges.

For example, a Provider must not:

• Ask customers to cancel an EkMantra booking and pay directly;

• Move EkMantra customers to another platform to avoid commission;

• Share personal payment details for the purpose of bypassing EkMantra charges;

• Create false cancellations to complete the transaction outside EkMantra.

Repeated or serious violations may result in immediate suspension or termination.

27. Customer Data and Privacy

Customer information obtained through EkMantra is provided only for legitimate service-related purposes.

Providers must:

• Keep customer information confidential;

• Use customer information only for fulfilling the booking;

• Protect customer phone numbers, addresses, and other personal information;

• Not sell or share customer information;

• Not use customer information for unrelated marketing without appropriate consent;

• Delete or securely retain information in accordance with applicable law and EkMantra instructions.

Providers must comply with applicable data-protection and privacy requirements.

28. Provider Responsibilities for Customer Property

Providers must exercise reasonable care while working at customer premises.

Providers may be responsible for damage caused by their negligence, misconduct, or improper work, subject to applicable law and the facts of the particular case.

Any dispute may be reviewed through EkMantra's complaint and resolution process where applicable.

29. Service Complaints

Customers may report:

• Poor workmanship;

• Incomplete service;

• Damage;

• Misconduct;

• Unauthorized charges;

• Non-arrival;

• Other service-related issues.

EkMantra may request information from the Provider, including:

• Booking details;

• Service photographs;

• Invoice;

• Work description;

• Material details;

• Customer communication;

• Other evidence relevant to the complaint.

Providers agree to cooperate with reasonable investigations.

30. Re-Service and Refunds

Where a legitimate service complaint is established, EkMantra may determine an appropriate resolution, which may include:

• Re-service;

• Correction;

• Partial refund;

• Full refund;

• Customer credit;

• Adjustment against Provider earnings; or

• Other reasonable resolution.

Where appropriate, EkMantra may recover an approved customer refund from amounts payable to the Provider, subject to applicable law and contractual terms.

31. Payment and Settlement

Where EkMantra facilitates customer payments, Provider settlement may be made after applicable:

• Commission;

• Refunds;

• Adjustments;

• Taxes;

• Payment processing charges;

• Other disclosed deductions

have been accounted for.

Settlement timelines may depend on:

• Payment gateway;

• Bank;

• Transaction status;

• Booking completion;

• Refund/dispute status;

• Provider account verification.

32. Bank Account Information

Providers must provide accurate bank details for receiving settlements.

EkMantra is not responsible for payment delays caused by incorrect Provider information.

The Provider must notify EkMantra promptly if bank details change.

EkMantra may require re-verification before changing settlement information.

33. Taxes

Providers are independently responsible for their tax obligations arising from their business and services, including applicable:

• GST;

• Income tax;

• TDS;

• Local taxes;

• Business taxes; and

• Other statutory obligations.

Where legally required, EkMantra may collect, deduct, report, or withhold applicable amounts.

Providers should consult their tax advisor regarding their specific obligations.

34. Invoices and Receipts

Providers must issue appropriate invoices or receipts where required by applicable law.

Invoices should accurately reflect:

• Service provided;

• Amount charged;

• Applicable taxes;

• Materials;

• Discounts;

• Other applicable charges.

False or misleading invoices are prohibited.

35. Provider Ratings and Reviews

Customers may rate Providers after service completion.

Provider ratings may affect:

• Search ranking;

• Visibility;

• Booking opportunities;

• Promotional eligibility;

• Account standing.

Providers must not manipulate reviews or ratings.

Providers must not offer undisclosed incentives to customers in exchange for positive reviews.

36. Provider Profile

Providers must maintain an accurate profile containing, where applicable:

• Business name;

• Service categories;

• Service prices;

• Service area;

• Working hours;

• Photos;

• Experience;

• Qualifications;

• Licences;

• Contact information;

• Other business details.

EkMantra may remove inaccurate, misleading, outdated, or prohibited information.

37. Promotional and Advertising Services

EkMantra may offer optional promotional services such as:

• Featured listing;

• Sponsored placement;

• Promotional campaigns;

• Advertising;

• Special offers;

• Priority visibility.

These services may carry additional charges and will be governed by their applicable terms.

38. Prohibited Provider Activities

Providers must not:

1. Create fraudulent accounts.

2. Submit false business information.

3. Provide fake qualifications or licences.

4. Accept bookings they cannot fulfil.

5. Repeatedly cancel legitimate bookings without reason.

6. Manipulate ratings or reviews.

7. Circumvent EkMantra commissions.

8. Misuse customer information.

9. Charge undisclosed amounts.

10. Perform unauthorized or illegal services.

11. Use fraudulent payment methods.

12. Submit fake completion records.

13. Mark services as completed when they were not performed.

14. Use bots or automated systems without authorization.

15. Harass, threaten, discriminate against, or abuse customers.

16. Damage customer property intentionally or negligently.

17. Upload illegal or misleading content.

18. Attempt unauthorized access to EkMantra systems.

19. Reverse engineer or interfere with the platform.

20. Engage in any activity that may harm EkMantra, customers, or other Providers.

39. Safety Requirements

Providers must follow applicable safety requirements for their service category.

Examples:

Electrical

Use appropriate safety equipment and follow applicable electrical standards.

Pest Control

Use legally permitted chemicals and appropriate protective equipment.

Automotive

Use appropriate tools and safety procedures.

Cleaning

Use chemicals and equipment according to applicable instructions.

Plumbing

Take reasonable precautions regarding water, electrical, and structural hazards.

Providers are responsible for maintaining appropriate safety practices.

40. Insurance

Where required by law or reasonably appropriate for the service category, Providers should maintain suitable insurance coverage for:

• Professional liability;

• Public liability;

• Property damage;

• Worker-related risks;

• Vehicle-related risks; or

• Other applicable risks.

EkMantra may request proof of insurance for specific service categories.

41. Tools and Equipment

Unless expressly stated otherwise, Providers are responsible for providing the tools and equipment reasonably required to perform the services they offer.

Providers must ensure that tools and equipment are:

• Safe;

• Functional;

• Suitable for the service; and

• Maintained appropriately.

42. Employees and Assistants

If a Provider uses employees, technicians, assistants, or subcontractors, the Provider remains responsible for ensuring that they:

• Are appropriately qualified;

• Follow applicable laws;

• Maintain professional conduct;

• Protect customer information;

• Follow safety requirements; and

• Comply with EkMantra's applicable service standards.

The Provider is responsible for their conduct while performing EkMantra bookings.

43. Background Verification

Where applicable, EkMantra may conduct or arrange background verification.

A verification process does not constitute an absolute guarantee of a Provider's future behaviour or performance.

Providers must cooperate with reasonable verification requirements.

44. Account Suspension

EkMantra may temporarily suspend a Provider account where reasonably necessary, including for:

• Fraud investigation;

• Customer safety concerns;

• Serious complaints;

• Payment irregularities;

• Verification issues;

• Expired licences;

• Repeated cancellations;

• Misuse of customer information;

• Commission circumvention;

• Platform abuse;

• Violation of these Terms.

During suspension, booking access and other features may be restricted.

45. Account Termination

EkMantra may terminate a Provider account for serious or repeated violations of these Terms or applicable law.

Termination may result in:

• Loss of booking access;

• Removal of Provider listing;

• Cancellation of pending bookings;

• Suspension of promotional benefits;

• Termination of subscription benefits;

• Other platform-level restrictions.

Amounts legitimately owed to the Provider may remain payable subject to applicable deductions, disputes, refunds, and legal requirements.

46. Voluntary Provider Termination

A Provider may request closure of its account.

Before closure, the Provider should:

• Complete or properly cancel outstanding bookings;

• Resolve customer disputes;

• Clear applicable platform dues;

• Update settlement information where required.

Account closure does not automatically eliminate obligations arising from previous transactions.

47. Subscription Expiry

When a Provider's subscription expires:

• Access to subscription-specific benefits may stop;

• New bookings may be restricted depending on the platform's operating model;

• Commission-based features may apply if the Provider moves to another applicable plan;

• Outstanding completed bookings may continue to be processed according to applicable settlement rules.

48. Intellectual Property

The EkMantra name, logo, application, software, website, design, graphics, content, and other platform intellectual property are owned by or licensed to EkMantra Solutions Private Limited.

Providers receive only a limited, non-exclusive, revocable right to use the platform for legitimate business purposes.

Providers must not:

• Copy EkMantra software;

• Reverse engineer the application;

• Copy the EkMantra brand;

• Create misleadingly similar branding;

• Extract platform data without authorization;

• Sell or sublicense access to the Provider App.

49. Provider Content

Providers may upload:

• Business photographs;

• Service photographs;

• Logos;

• Descriptions;

• Pricing;

• Promotional content;

• Qualifications;

• Other business information.

The Provider represents that it has the right to use such content.

The Provider grants EkMantra permission to display and use the content for operating, marketing, promoting, and improving the platform, subject to applicable law and the Privacy Policy.

50. Confidential Information

Providers must protect confidential information received through EkMantra, including:

• Customer information;

• Platform information;

• Commercial terms;

• Technical information;

• Internal processes;

• Non-public business information.

Confidential information must not be disclosed to unauthorized persons.

51. Platform Availability

EkMantra will make reasonable efforts to maintain availability of the Provider App and platform.

However, uninterrupted availability cannot be guaranteed due to:

• Maintenance;

• Technical failures;

• Internet outages;

• Cloud infrastructure issues;

• Third-party service failures;

• Cybersecurity incidents;

• Government restrictions;

• Force majeure events; or

• Other circumstances beyond reasonable control.

52. Third-Party Services

EkMantra may use third-party services for:

• Payments;

• Maps;

• OTP;

• Notifications;

• Communication;

• Analytics;

• Cloud hosting;

• Verification;

• Other technology functions.

Third-party services may be subject to separate terms and policies.

53. Limitation of Liability

To the extent permitted by applicable law, EkMantra will not be responsible for losses arising solely from the acts, omissions, negligence, misconduct, qualifications, workmanship, or business practices of an independent Provider.

Similarly, Providers remain responsible for services they perform for customers.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

54. Indemnification

To the extent permitted by applicable law, the Provider agrees to be responsible for claims, losses, damages, penalties, or expenses arising from:

• Violation of these Terms;

• Unlawful services;

• Fraudulent conduct;

• Misuse of customer information;

• False qualifications or licences;

• Negligence or misconduct;

• Intellectual property infringement;

• Violation of applicable law; or

• Intentional misuse of the platform.

This does not limit any rights or remedies available under applicable law.

55. Force Majeure

EkMantra and Providers may be affected by circumstances beyond reasonable control, including:

• Natural disasters;

• Severe weather;

• Government restrictions;

• Public emergencies;

• Strikes;

• Civil disturbances;

• Internet or telecommunications failures;

• Infrastructure failures; or

• Other force majeure events.

Reasonable efforts should be made to reschedule or appropriately resolve affected bookings.

56. Changes to Provider Terms

EkMantra may update these Terms from time to time.

Changes may be made due to:

• New services;

• Business model changes;

• New subscription plans;

• Commission changes;

• Legal or regulatory requirements;

• Security requirements;

• Platform improvements.

Material changes may be communicated through the application, website, email, or other appropriate channels.

57. Governing Law

These Terms shall be governed by the laws of India, subject to applicable mandatory laws and regulations.

Nothing in these Terms is intended to restrict any mandatory statutory rights or remedies available under applicable law.

Subject to the foregoing, disputes may be subject to the jurisdiction of courts having appropriate jurisdiction over EkMantra Solutions Private Limited and the relevant transaction.

58. Grievance and Provider Support

Providers may contact EkMantra for:

• Account issues;

• Subscription issues;

• Booking disputes;

• Payment issues;

• Commission queries;

• Customer complaints;

• Verification issues;

• Technical problems;

• Other platform-related matters.

Provider Support Email: [support@ekmantra.in]
Provider Support Number: [+91-9654732805]
Website: https://www.ekmantra.in
Support Hours: [10.00 AM - 18.00 PM]

59. Related Policies

The Provider should also review:

1. EkMantra Provider Privacy Policy;

2. EkMantra Refund and Cancellation Policy;

3. Applicable Subscription Plan Terms;

4. Commission and Settlement Terms;

5. Service-specific policies;

6. Promotional/Advertising Terms; and

7. Other policies published by EkMantra from time to time.

60. Acceptance

By registering as a Provider, activating a Provider account, purchasing a subscription, accepting a booking, or using the EkMantra Provider App, you acknowledge that:

• You have read and understood these Terms;

• The information provided by you is accurate;

• You are legally authorized to provide the selected services;

• You agree to comply with these Terms;

• You agree to applicable EkMantra policies; and

• You agree to comply with applicable Indian laws and regulations.

If you do not agree with these Terms, you must not use the EkMantra Provider platform.

Provider Declaration

I confirm that the information and documents submitted by me to EkMantra are true and accurate to the best of my knowledge. I agree to provide services professionally, comply with applicable laws, maintain required licences and qualifications, protect customer information, honour accepted bookings, and comply with EkMantra's Provider Terms, Privacy Policy, Refund and Cancellation Policy, and applicable commercial terms.

Provider Name: __________________________

Business Name: __________________________

Mobile Number: __________________________

Service Category: ________________________

Date: _________________________________

Signature/Acceptance: ____________________